Return and Refund Policy

Thank you for shopping with Souqar. We value your business and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and our obligations.

1. Return Window & Eligibility

We offer a 5-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it.

• It must be unworn, unused, and unaltered, with all original tags and protective seals attached.

• It must be in its original packaging.

• You must provide a valid receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact our support team at shop@souqar.in

⚠️ Important Note: Items sent back to us without first requesting a formal return will not be accepted.

If your return request is approved, we will send you a prepaid return shipping label along with detailed instructions on how and where to send your package.

Please mail your authorized returns to: souqar, Thadathil Building, Ruby Nagar PO, Changanacherry, Kerala - 686103

3. Damages, Defects, and Incorrect Items

Please inspect your order immediately upon receipt. Contact us right away if:

• The item is defective, malfunctioning, or damaged during transit.

• You received the wrong item or variation.

Once you contact us with proof (such as photos or videos), we will evaluate the issue immediately and arrange for a replacement or full refund at no extra cost to you.

4. Non-Returnable Items & Exceptions

Certain types of items cannot be returned. Please review the exceptions below:

• Custom Products: Special orders, personalized items, or customized branding.

• Personal Care & Hygiene Goods: Beauty products, cosmetics, or personal accessories that have been opened.

• Hazardous Materials: Flammable liquids, gases, or products containing batteries that face shipping restrictions.

• Final Sale: Sale items, promotional clearance, and digital gift cards are non-refundable.

If you have questions or concerns about a specific item, please reach out to us before making your purchase.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate, new purchase for the desired item.

7. Refunds Process

We will notify you via email once we have received and inspected your returned item.

• Approval: If your return is approved, your refund will be processed automatically back to your original payment method within 5 business days.

• Processing Time: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

• Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at shop@souqar.in.